Choosing a best queue management solution : OnlineToken

Choosing a Queue management solution – 10 things to consider

August 31, 2021 3 mins to read

Are your customers bored of standing in a queue? It’s time to choose a better queue management system to automate the process. But choosing a queue management system can be tedious especially when there are a lot of options available. Choosing the wrong one will cost you money and will result in the loss of customers if they don’t get a seamless experience. Here is a list of ten things that should be considered while choosing a queue management system

Virtual Check-in 

In these times of Covid where hygiene is everyone’s utmost priority, you surely don’t want to touch an iPad that tens of hundreds of people have touched. Virtual check-in kiosks help you add yourself to the queue while sitting at your home on your phone. Just visit the site and register yourself.  

Virtual queuing

Eliminating the physical aspect of standing in a queue is really simple in this digital era. Virtual queuing eliminates the need of standing in a queue, it saves visitors time. 

Cross-Platform Optimization

Queue management should be strictly web-based, it shouldn’t require any apps to save the struggle and time. This way it works on multiple platforms like PC, android, and iOS devices seamlessly. 

Centralized Dashboard

All you need is a centralized dashboard to manage your visitors. It should be accessible anywhere at any time. It is a huge time saver and one of the top features of the queue management system

SMS Services 

A queue management system is hard to imagine without an SMS system. Suppose if the internet is down and visitors want to get the latest updates, SMS is a lifesaver here. Real-time SMS updates help send service reminders, send out confirmations, time-alerts, etc. 

Real-time monitoring

It is not enough to just keep track of visitors, it is also necessary to keep track of things happening at your business place. Keeping track of staff, activities and traffic are equally important. It helps in finding new approaches to make business processes effortless and less complicated.

Service Intelligence

Customer service is the most important part of any business. But services always need improvement and customer feedback helps us in doing so, but customer feedback combined with data analytics can take your service to the next level. Data from the customer wait time, employee performance, servicing time, queue length, and many more factors help in analyzing the customer experience. 

Integration with CRM

You don’t want to buy a new CRM every time you buy new software for your company/organization, right? Integration of queue management system with your CRM is very important as CRM is a one-stop place for checking all your customer’s data. That is why this factor plays a major role while choosing a queue management system.


The queue management system should be customizable according to the preferences and demands of the customer and organization

Remarkable experience

For a customer, experience and journey are all that matters. Ticketing, queuing and services, all the processes should be seamless and effortless. This must be taken care of by the automated system. 

The above-given ten factors will play a major role in making the customer experience seamless and company processes more efficient. 

For the time being, interacting with virtual humans is a way to go as it helps people feel less isolated in their own houses.

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